Lansing Heating & Air Conditioning Inc.

Lansing Heating & Air Conditioning Inc. is a family-owned business with deep roots in the communities it serves. Founded in 1971 by Dale and Lois Botma, the company has remained in the family throughout its history. Today, it is led by their son Todd as President, with his brother Chris as his partner. From the beginning, Dale instilled a simple philosophy that still guides the company: “Let our family take care of your family.” That idea is not just a slogan. It is how they think about every home they enter and every customer they serve.

Todd describes their approach as asking one simple question before any work begins: What would you do if this were a family member’s home? That mindset shapes everything. There is no pressure, no pushing for unnecessary services, and no upselling for the sake of it. The focus is on honesty, clarity, and doing what truly makes sense for the person on the other side of the conversation. Many customers describe how reassuring this feels, especially when they are dealing with something that can feel stressful or unfamiliar.

What drives them is the belief that comfort matters. When someone’s heating or cooling is not working properly, it affects their quality of life. Restoring that comfort means helping people feel settled again, and that is something they take real pride in. It is not just about fixing equipment. It is about helping families feel at ease in their own homes.

Lansing Heating & Air Conditioning Inc. is a close-knit small team, and a couple of its members have been part of the company for over twenty years. They see themselves as a family, and that closeness shows in how they treat the people they serve. Many customers stay with them year after year, sometimes across generations, building relationships that feel personal rather than transactional. Once you experience that kind of consistency, it becomes clear why so many families continue to place their trust here.